Shipping policy

Shipping Policy

Last updated: 1/02/2026

Welcome to ShopNexus. This Shipping Policy explains how orders are processed and delivered on our dropshipping website.

1. Order Processing Time

  • All orders are processed within 1–3 business days after successful payment.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume or supplier delays, processing may take longer.

2. Shipping Method

  • ShopNexus follows a dropshipping model.

  • Products are shipped directly from third-party suppliers to the customer.

  • We do not keep physical stock.

3. Estimated Delivery Time

Delivery time depends on the customer’s location and supplier availability:

  • India: 5–12 business days

  • Remote areas: 8–15 business days

Delivery times are estimates and may vary due to logistics issues, weather, customs, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout.

  • Some products may include free shipping, while others may have a shipping fee based on weight, location, or supplier.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

  • Tracking updates may take 24–48 hours to reflect after dispatch.

6. Delayed or Lost Shipments

  • ShopNexus is not responsible for delays caused by courier partners, customs, or natural events.

  • If your order has not arrived within the estimated delivery time, please contact our support team.

  • In case of confirmed lost shipments, we will assist with a replacement or refund, depending on supplier policy.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • Orders shipped to an incorrect address due to customer error are not eligible for refund.

8. Damaged Packages

  • If you receive a damaged package, please contact us within 48 hours with clear photos or videos.

  • We will coordinate with the supplier to resolve the issue.

9. Customs & Local Restrictions

  • Some locations may have delivery restrictions.

  • Any customs duties, taxes, or local charges (if applicable) are the responsibility of the customer.

10. Contact Us

For any shipping-related queries, please reach out to us via our website support page.

By placing an order with ShopNexus, you agree to this Shipping Policy.